Contacts
Your contacts

Vector Informatik GmbH

Visitor Address: Holderäckerstr. 36

70499 Stuttgart

Germany

Phone: +49 711 80670-0

Fax: +49 711 80670-111

E-Mail:

Address for Deliveries:
Motorstr. 56
70499 Stuttgart
Germany

Vector Informatik GmbH

Borsteler Bogen 27

Hamburg

Germany

Phone: +49 40 2020130-0

Fax: +49 40 2020130-20

E-Mail:

Vector Informatik GmbH

Frankfurter Str. 286

38122 Braunschweig

Germany

Phone: +49 531 121990

Fax: +49 531 12199 20

E-Mail:

Vector Consulting Services GmbH

Ingersheimer Str. 20

70499 Stuttgart

Germany

Phone: +49 711 80670 1520

Fax: +49 711 80670 444

E-Mail:

Postal address:
Ingersheimer Str. 24

Vector Informatik GmbH

Philipp-Reis-Str. 1

76137 Karlsruhe

Germany

Phone: +49 721 91430 100

Fax: +49 721 91430 101

E-Mail:

Vector Informatik GmbH

Otto-Hahn-Str. 20

85609 Aschheim

Germany

Phone: +49 89 94384220

Fax: +49 711 80670-111

E-Mail:

Vector Informatik GmbH

Franz-Mayer-Str. 8

93053 Regensburg

Germany

Phone: +49 941 208650

Fax: +49 941 20865 111

E-Mail:

Vector Informatik GmbH

Visitor Address: Holderäckerstr. 36

70499 Stuttgart

Germany

Phone: +49 711 80670 500

Fax: +49 711 80670 555

E-Mail:

Technical Sales Embedded Software and AUTOSAR

Visitor Address: Holderäckerstr. 36

70499 Stuttgart

Germany

Phone: +49 711 80670 400

Fax: +49 711 80670 425

E-Mail:

Vector Informatik GmbH

Visitor Address: Holderäckerstr. 36

70499 Stuttgart

Germany

Phone: +49 711 80670 200

Fax: +49 711 80670-111

E-Mail:

Business hours: Monday to Friday from 8:30 am to 5:00 pm (CET/CEST).

Online: https://portal.vector.com

Vector Informatik GmbH

Visitor Address: Holderäckerstr. 36

70499 Stuttgart

Germany

Phone: +49 711 80670 5050

Fax: +49 711 80670-111

E-Mail:

Vector Informatik GmbH

Ingersheimer Str. 24

70499 Stuttgart

Germany

Phone: +49 711 80670 5770

Fax: +49 711 80670 333

E-Mail:

Vector Informatik GmbH

Visitor Address: Holderäckerstr. 36

70499 Stuttgart

Germany

Phone: +49 711 80670-5050

Fax: +49 711 80670-111

E-Mail:

Vector Informatik GmbH

Visitor Address: Holderäckerstr. 36

70499 Stuttgart

Germany

Phone: +49 711 80670-0

Fax: +49 711 80670-111

E-Mail:

Vector Informatik GmbH

Visitor Address: Holderäckerstr. 36

70499 Stuttgart

Germany

Phone: +49 711 80670 4618

Fax: +49 711 80670 499

E-Mail:

Your contact:
Katja Hahmann
Manager Customer Projects for CANoe and automated Test Systems

Vector Informatik GmbH

Baierbrunner Str. 23

81379 Munich

Germany

Phone: +49 89 74 7377-0

Fax: +49 89 74 7377-99

E-Mail:

Vector Austria GmbH

Millennium Tower, Etage 41
Handelskai 94-96

1200 Vienna

Austria

Phone: +43 1 90160 0

Fax: +43 1 90160 35

E-Mail:

Vector Austria GmbH

Millennium Tower, Etage 41
Handelskai 94-96

1200 Vienna

Austria

Phone: +43 1 90160 55

Fax: +43 1 90160 9955

E-Mail:

Vector Austria GmbH

Millennium Tower, Etage 41
Handelskai 94-96

1200 Vienna

Austria

Phone: +43 1 90160 40

Fax: +43 1 90160 9940

E-Mail:

Vector Austria GmbH

Millennium Tower, Etage 41
Handelskai 94-96

1200 Vienna

Austria

Phone: +43 1 90160 0

Fax: +43 1 90160 35

E-Mail:

Vector North America

39500 Orchard Hill Place
Suite 500

Novi, Michigan 48375

USA

Phone: +1 248 449-9290

Fax: +1 248 449-9704

E-Mail:

Operational sales automotive

Vector North America

39500 Orchard Hill Place
Suite 500

Novi, Michigan 48375

USA

Phone: +1 248-449-9290, Option 3

Fax: +1 248 449-9704

E-Mail:

Vector North America

39500 Orchard Hill Place
Suite 500

Novi, Michigan 48375

USA

Phone: +1 248 449 9290 Option 1

Fax: +1 248 449-9704

E-Mail:

Vector North America

39500 Orchard Hill Place
Suite 500

Novi, Michigan 48375

USA

Phone: +1 248 449 9290 Option 2

Fax: +1 248 449-9704

E-Mail:

Vector GB Ltd.

2480 Regents Court
The Crescent
Birmingham Business Park

West Midlands B37 7YE

United Kingdom

Phone: +44 121 788 7900

E-Mail:

VAT No.: GB 941 2528 36
Registered in England Number 06699692

Vector GB Ltd.

2480 Regents Court
The Crescent
Birmingham Business Park

West Midlands B37 7YE

United Kingdom

Phone: +44 121 788 7900

E-Mail:

Vector GB Ltd.

2480 Regents Court
The Crescent
Birmingham Business Park

West Midlands B37 7YE

United Kingdom

Phone: +44 121 788 7901

Fax: --

E-Mail:

Vector GB Ltd.

2480 Regents Court
The Crescent
Birmingham Business Park

West Midlands B37 7YE

United Kingdom

Phone: +44 121 788 7900

Fax: --

E-Mail:

Vector Japan Co. Ltd.

Seafort Square Center Bldg.
2-3-12 Higashi-shinagawa, Shinagawa-ku

Tokyo 140-0002

Japan

Phone: +81 3 4586 1800

Fax: +81 3 4586 1830

E-Mail:

Vector Japan Co. Ltd.

Global Gate,
4-60-12 Hiraike-cho, Nakamura-ku, Nagoya-shi

Aichi, 453-6110

Japan

Phone: +81 52 770 7170

Fax: +81 52 770 7190

E-Mail:

Vector Japan Co. Ltd.

Cent Urban Bldg. 4F
3-23-15 Nishinakajima, Yodogawa-ku, Osaka-shi

Osaka 532-0011

Japan

Phone: +81 6 6829 6446

Fax: --

E-Mail:

Vector Japan Co. Ltd.

東京都品川区東品川2-3-12 シーフォートスクエア センタービル

〒140-0002

Japan

Phone: +81 3 4586 1800

Fax: +81 3 4586 1830

E-Mail:

Vector Japan Co. Ltd.

愛知県名古屋市中村区平池町4-60-12 グローバルゲート

〒453-6110

Japan

Phone: +81 52 770 7170

Fax: +81 52 770 7190

E-Mail:

Vector Japan Co. Ltd.

Seafort Square Center Bldg.
2-3-12 Higashi-shinagawa, Shinagawa-ku

Tokyo 140-0002

Japan

Phone: +81 3 4586 1800

Fax: +81 3 4586 1830

E-Mail:

Vector Japan Co. Ltd.

Tokyo Seafort Square Center Building
2-3-12 Higashi-Shinagawa, Shinagawa-ku

Tokyo 140-0002

Japan

Phone: +81 3 4586 1810

Fax: +81 3 4586 1830

E-Mail:

Online: https://portal.vector.com

Please refer to the following for reception hours:
- Phone 10-12 / 13-17 (Mo-Fr, excl. holidays)
- E-mail, fax / 24 hours at any time

    Vector Japan Co. Ltd.

    Seafort Square Center Bldg.
    2-3-12 Higashi-shinagawa, Shinagawa-ku

    Tokyo 140-0002

    Japan

    Phone: +81 3 4586 1800

    Fax: +81 3 4586 1830

    E-Mail:

    Vector Japan Co.Ltd...

    Seafort Square Center Bldg.
    2-3-12 Higashi-shinagawa, Shinagawa-ku

    Tokyo 140-0002

    Japan

    Phone: +81 3 4586 1800

    Fax: +81 3 4586 1830

    E-Mail:

    Vector Automotive Technology (Shanghai) Co., Ltd.

    Sunyoung Center
    Room 1601-1603, No.398 Jiang Su Road
    Changning District

    Shanghai 200050

    China

    Phone: +86 21 2283 4688

    Fax: +86 21 6432 5308

    E-Mail:

    Vector Automotive Technology (Shanghai) Co., Ltd.

    2301, 23rd Floor, Indigo Plaza,
    No.20 Jiuxianqiao Road,
    Chaoyang District

    Beijing 100016

    China

    Phone: +86 10 8432 8600

    Fax: +86 21 6432 5308

    E-Mail:

    Vector Automotive Technology (Shanghai) Co., Ltd.

    Sunyoung Center
    Room 1601-1603, No.398 Jiang Su Road
    Changning District

    Shanghai 200050

    China

    Phone: +86 21 2283 4688

    Fax: +86 21 6432 5308

    E-Mail:

    Vector Automotive Technology (Shanghai) Co., Ltd.

    Sunyoung Center
    Room 1601-1603, No.398 Jiang Su Road
    Changning District

    Shanghai 200050

    China

    Phone: +86 21 2283 4688

    Fax: +86 21 6432 5308

    E-Mail:

    Vector Automotive Technology (Shanghai) Co., Ltd.

    Sunyoung Center
    Room 1601-1603, No.398 Jiang Su Road
    Changning District

    Shanghai 200050

    China

    Phone: +86 21 2283 4688

    Fax: +86 21 6432 5308

    E-Mail:

    Vector Automotive Technology (Shanghai) Co., Ltd.

    Sunyoung Center
    Room 1601-1603, No.398 Jiang Su Road
    Changning District

    Shanghai 200050

    China

    Phone: +86 21 2283 4688

    Fax: +86 21 6432 5308

    E-Mail:

    Vector Automotive Technology (Shanghai) Co., Ltd.

    Room 1008, Galaxy Development Building, No. 18, Zhongxin 5th Road
    Futian District

    Shenzhen 518048

    China

    Phone: +86 21 2283 4688

    Fax: +86 21 6432 5308

    E-Mail:

    Vector Korea IT Inc.

    9F, Yongsan Prugio Summit Office-dong,
    69, Hangang-daero, Yongsan-gu

    Seoul 04378

    Korea

    Phone: +82 2 807 0600

    Fax: +82 2 807 0601

    E-Mail:

    Vector Korea IT Inc.

    9F, Yongsan Prugio Summit Office-dong,
    69, Hangang-daero, Yongsan-gu

    Seoul 04378

    Korea

    Phone: +82 2 807 0600 Ext.1

    Fax: +82 2 807 0601

    E-Mail:

    Vector Korea IT Inc.

    용산구 한강대로 69 용산 푸르지오 써밋 업무동 9층

    서울 04378

    Korea

    Phone: +82 2 807 0600 Ext.4

    Fax: +82 2 807 0601

    E-Mail:

    Vector Korea IT Inc.

    9F, Yongsan Prugio Summit Office-dong,
    69, Hangang-daero, Yongsan-gu

    Seoul 04378

    Korea

    Phone: +82 2 807 0600 Ext.2

    Fax: +82 2 807 0601

    E-Mail:

    Vector Korea IT Inc.

    602, Yongsan Prugio Summit Office-dong

    Seoul 04378

    Korea

    Phone: +82 2 807 0600 Ext.3

    Fax: +82 2 807 0601

    E-Mail:

    Vector Italia s.r.l.

    Corso Sempione 68

    20154 Milano

    Italy

    Phone: +39 02678171 10

    Fax: +39 02678171 35

    E-Mail:

    Vector Italia s.r.l.

    Corso Sempione 68

    20154 Milano

    Italy

    Phone: +39 02678171 70

    Fax: +39 02678171 35

    E-Mail:

    Business hours: Monday to Friday from 9:00 am to 6:00 pm (CET/CEST).

    Online: https://portal.vector.com

    Vector Italia s.r.l.

    Corso Sempione 68

    20154 Milano

    Italy

    Phone: +39 02678171 10

    Fax: +39 02678171 35

    E-Mail:

    Vector Informática Brasil Ltda.

    Rua Verbo Divino 1488, 3º andar

    4719-904 São Paulo - SP

    Brazil

    Phone: +55 11 5180 2350

    Fax: +55 11 5181 7013

    E-Mail:

    Vector Informática Brasil Ltda.

    Rua Verbo Divino 1488, 3º andar

    4719-904 São Paulo - SP

    Brazil

    Phone: +55 11 5180 2350

    Fax: +55 11 5181 7013

    E-Mail:

    Vector Informática Brasil Ltda.

    Rua Verbo Divino 1488, 3º andar

    4719-904 São Paulo - SP

    Brazil

    Phone: +55 11 5180 2351

    Fax: +55 11 5181 7014

    E-Mail:

    Vector North America

    1351 South County Trail, Suite 310

    East Greenwich, RI 02818

    USA

    Phone: +1 401 398 7185

    E-Mail:

    Development software testing
    Operational sales non-automotive
     

    Vector North America

    1351 South County Trail, Suite 310

    East Greenwich, RI 02818

    USA

    Phone: +1 401 398 7185

    E-Mail:

    Vector North America

    1351 South County Trail, Suite 310

    East Greenwich, RI 02818

    USA

    Phone: +1 401 398 7185

    E-Mail:

    Vector France S.A.S.

    106 avenue Marx Dormoy

    92120 Montrouge

    France

    Phone: +33 1 73 28 42 00

    E-Mail:

    Vector France S.A.S.

    106 avenue Marx Dormoy

    92120 Montrouge

    France

    Phone: +33 1 73 28 42 00

    E-Mail:

    Vector France S.A.S.

    106 avenue Marx Dormoy

    92120 Montrouge

    France

    Phone: +33 1 73 28 42 42

    E-Mail:

    Vector France S.A.S.

    9 rue Matabiau

    31000 Toulouse

    France

    Phone: +33 170 952 270

    E-Mail:

    Squoring Technologies SAS

    9 Rue Matabiau

    31000 Toulouse

    France

    Phone: +33 170 952 200

    E-Mail:

    Vector Informatik India Pvt. Ltd.

    No 11-14, 5th & 6th floor, Tara Heights,
    Old Mumbai Pune Road, Wakadewadi

    Shivaji Nagar, Pune 411003

    India

    Phone: +91 20 6634 6600

    E-Mail:

    Vector Informatik India Pvt. Ltd.

    No 11-14, 5th & 6th floor, Tara Heights,
    Old Mumbai Pune Road, Wakadewadi

    Shivaji Nagar, Pune 411003

    India

    Phone: +91 20 6634 6600

    E-Mail:

    Vector Informatik India Pvt. Ltd.

    No 11-14, 5th & 6th floor, Tara Heights,
    Old Mumbai Pune Road, Wakadewadi

    Shivaji Nagar, Pune 411003

    India

    Phone: +91 20 6634 6634

    E-Mail:

    Vector Informatik India Pvt. Ltd. – Bengaluru office

    Kalyani Solitaire 2nd & 3rd Floor
    No.165/2, Krishna Raju Layout
    Doraisanipalya, Off Bannerghatta Road

    Bengaluru 560076

    India

    Phone: +91 80 6822 9600

    E-Mail:

    VecScan AB

    Theres Svenssons Gata 9

    417 55 Gothenburg

    Sweden

    Phone: +46 31 764 76 00

    Fax: +46 31 764 76 19

    E-Mail:

    VecScan AB

    Theres Svenssons Gata 9

    417 55 Gothenburg

    Sweden

    Phone: +46 31 764 76 00

    Fax: +46 31 764 76 19

    E-Mail:

    VecScan AB

    Theres Svenssons Gata 9

    417 55 Gothenburg

    Sweden

    Phone: +46 31 764 76 00

    Fax: +46 31 764 76 19

    E-Mail:

    VecScan AB

    Theres Svenssons Gata 9

    417 55 Gothenburg

    Sweden

    Phone: +46 31 764 76 00

    Fax: +46 31 764 76 19

    E-Mail:

    VecScan AB

    Teknikringen 9

    SE-583 30 Linköping

    Sweden

    Phone: +46 (0)13–560 18 14

    Fax: +46 31 764 76 19

    E-Mail:

    Vector North America

    66 Bovet Road, Suite 300

    San Mateo, CA 94402

    USA

    Vector North America

    66 Bovet Road, Suite 300

    San Mateo, CA 94402

    USA

    Vector North America

    66 Bovet Road, Suite 300

    San Mateo, CA 94402

    USA

    Vector Informatik GmbH

    Visitor Address: Holderäckerstr. 36

    70499 Stuttgart

    Germany

    Phone: +49 711 80670-0

    E-Mail:

    Address for Deliveries:
    Motorstr. 56
    70499 Stuttgart
    Germany

    Vector Informatik GmbH

    Visitor Address: Holderäckerstr. 36

    70499 Stuttgart

    Germany

    Phone: +49 711 80670 200

    E-Mail:

    Business hours: Monday to Friday from 8:30 am to 5:00 pm (CET/CEST).

    Online: https://portal.vector.com

    Vector Informatik GmbH

    Visitor Address: Holderäckerstr. 36

    70499 Stuttgart

    Germany

    Phone: +49 711 80670 500

    E-Mail:

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    Remote Diagnostics and Flashing –  Enormous Time Savings at Webasto

    Case Study - Remote Diagnostics & Flashing

    Remote Diagnostics and Flashing –  Enormous Time Savings at Webasto
    Webasto Battery Systems | © Webasto SE

    Enormous Time Savings at Webasto

    With Vector's remote tool chain consisting of vFlash and Indigo, Webasto engineers now perform updates to customers' systems remotely with enormous time savings and decreasing costs.

    The Customer

    Webasto

    The Webasto Group is a global innovative systems partner to the mobility industry and one of the 100 largest suppliers to the automotive sector worldwide. The company's offering includes in-house developed roof, heating and cooling systems for various types of vehicles, batteries and charging solutions for hybrid and electric vehicles, and additional services related to thermal management and electromobility. Among the customers of Webasto are manufacturers of passenger cars, commercial vehicles and boats, as well as dealers and end customers.

    The Project

    Challenge
    Solution
    Advantages

    Increasing Efficiency at Support

    The demand for Webasto battery systems is growing steadily. The Field Application Engineers (FAE) are faced with the challenge of meeting a support demand that is growing by 50-100% annually. This cannot be easily compensated for by expanding the FAE team in terms of personnel.
    Nevertheless, Webasto's goal is to provide the best possible service to customers when resolving support cases.

    Show more

    Vector Remote Tool Chain Consisting of vFlash and Indigo

    Prior to the use of the Vector Remote tool chain, 90% of the support cases that took place worldwide required the on-site presence of Webasto FAEs.
    With vFlash Remote, Webasto engineers now perform updates to customers' systems remotely. In addition, Indigo Remote provides the complete functionality of a diagnostic tester for troubleshooting, configuring the system or logging traces. This allows Webasto engineers to quickly get their own picture. They receive all the information they need to find solutions for the customer in a very short time. Just as if they were live on site.

    Show more
    With remote tool chain:  Reducing costs per support request and increasing efficiency in processing customer issues
    With remote tool chain: Reducing costs per support request and increasing efficiency in processing customer issues

    With its FAEs, Webasto currently offers more than 100 external and many internal customers the opportunity to access all functions of the Vector Remote Toolchain without having to acquire software, and to do so almost simultaneously from anywhere in the world.

    Unbeatable customer response time: In the past, from the time a problem was reported to its initial evaluation, several days could pass scheduling travel arrangements, flights, etc. Now, remotely, the problem can often be solved or well-founded solutions can be offered within an hour.
    Enormous time savings: Without remote diagnostic tools, about 90% of the customer meetings took place on-site. Today the ratio is reversed, about 85% of the meetings take place remotely. As a result, instead of 1-2 customer issues per week, up to 10 customer issues are now processed per FAE.
    Decreasing costs: The costs per assignment have dropped by 70% due to the elimination of travel time

    Avoiding problems instead of fixing them: By increasing efficiency, Webasto is able to help customers not only with urgent problems, but also puts more focus on "guided development," i.e., prevent problems from occurring in the first place.

    More predictable working: In the past, 'emergency' cases meant that business trips often had to be scheduled or extended with very little notice. Through having the ability to work remotely, last-minute travel is now almost completely avoided by the FAEs, and their work-life balance is greatly improved.

    Show more

    Start a Conversation

    Are you interested in remote diagnostic tools like Indigo and vFlash or would you like to try out Indigo? Then let’s talk!

    Pascale Morizur
    Helping to simplify vehicle diagnostic testing.

    Related Products

    Benefit from Further Vector Diagnostic Solutions

    Indigo
    Easy to use diagnostic tester that is largely self-configured
    vFlash
    Flashing of ECUs easily and quickly over CAN FD, FlexRay, LIN, Ethernet (DoIP)
    Solutions for Remote Diagnostics & Flashing
    Solutions for Remote Diagnostics & Flashing
    Coordinated remote tools for various application areas.
    Diagnostics | Case Study | MAN Truck & Bus
    Maximum efficiency in the diagnostic testing process at MAN with Indigo