Solutions for Remote Diagnostics and Flashing

During the test drive an unusual behaviour with the car occurs, which only happens in a very special driving situation. A close analysis by an expert or developer would be useful, but they are rarely around.

With a remote diagnostic or flash tool, an expert diagnose the car from a distance and investigate the fault, even while driving. If necessary, a new software version can also be flashed remotely.

Ideally, the effect of a fault elimination operation can be verified immediately in the repeated driving situation.

A serious problem with a vehicle, a system, an ECU or with a new software version occurs on the production line in a production plant abroad. A close analysis by an expert or developer would be useful, but they are rarely around.

With a remote diagnostic or flash tool, an expert can remotely investigate the fault, even in production. Ideally, the cause of the problem can be quickly identified and troubleshooting measures can be ensured so that there is not a breakdown in production.

In cooperation projects, different systems of different companies from different locations are often integrated in one vehicle. In such cases, commissioning is particularly difficult, as the systems must first be optimally coordinated. It would be useful if the experts of all the systems involved were to work together during commissioning. However, it would be far too expensive for all experts to travel to the site.

With a remote diagnostic or flash tool, an expert can be called in spontaneously from a distance if a problem occurs. Ideally, the cause of the error can be quickly identified and steps to resolve it can be agreed.

In the workshop there are situations in which even the specialist cannot find the cause of the problem without the help of an expert. At the same time, the vehicle owner no longer wants to give up their vehicle. However, locating and correcting such faults is typically difficult and time-consuming - especially when support is provided exclusively by telephone.

It would be useful for the expert to be able to use a diagnostic tester remotely to examine the vehicle, supported by the workshop employee on site. Or a remote flash tool for updating the software. Ideally, the cause of the problem can be quickly identified and measures for troubleshooting can be shown.