First issued inSeptember 2005 Revised in September 2018
Vector Japan Co., Ltd. (hereinafter “we,” “us” and “our”) acknowledges the importance of personal information and ensures to protect such information. To gain customers’ confidence, we comply with personal information legislation and take all possible measures to protect the personal information of customers by setting the following items as our basic policy.
We comply with laws and regulations, other rules and guidelines in handling personal information and set a personal information protection regulation while assigning a personal information protection officer to ensure that our employees who handle personal information are trained for the appropriate use of personal information. We also build an internal control system and implement operation and system safety measures and thereby strictly protect the information of customers.
2．Collection of Personal Information
We obtain personal information mainly in the following cases:
Where we receive documents such as contracts or order forms from customers or agents who place their orders
Where we receive user registration forms
Where we receive information by email or fax or on our website from customers who request information, seek technical support or make other inquiries
Where we receive applications for our training
Where we receive replies to questionnaires from customers
Where our employees receive business cards from customers
Where we receive CVs from applicants responding to our job openings
Where we receive information on applicants or participants whose consent is obtained in advance by the organizers of exhibitions, seminars or other events in which we participate
3．Use of Personal Information
We use personal information provided by customers within the scope necessary to achieve the following purposes in the business:
To make necessary contact with customers about their product orders or applications for our services such as training and support or about their requests for information as well as to send them products or information, etc.
To provide important information such as the renewal of contracts concerning our product licenses used by customers, version upgrades or change to terms and conditions
To confirm the identities of customers, check contracts, make replies or contact customers, which are necessary to provide training and technical support, etc.
To provide information on our products and services useful to customers or ask customers to participate in questionnaires on our products or services
However, please note that if it is deemed urgent such as a case involving a defective product, we may contact customers unless they explicitly decline contact.
4．Transfer of Personal Information to a Third Party
We do not disclose or transfer the personal information of customers without their consent except in the following cases:
Where we obtain customers’ consent or approval in advance
Where we provide an administrative company that pledged to protect personal information with minimum information when outsourcing administrative work necessary to carry out a given service
Where we jointly use personal information with Vector Group companies (Vector Informatik GmbH, the parent company of Vector Japan, and its affiliated companies) by providing them with the information within the scope necessary to achieve the purposes of use, which are explicitly shown to customers (For more detail, see the section below “5. Joint Use of Personal Information”)
Where disclosure is required by laws and regulations
5．Joint Use of Personal Information
We jointly use personal information with Vector Group companies. Details are shown below:
Items of personal data jointly used [Names, postal addresses, email addresses, telephone numbers, fax numbers, gender, etc.]
Those who jointly use personal information Vector Group (Vector Informatik GmbH, the parent company of Vector Japan, and its affiliated companies) companies ※To see a list of Vector Group, click here.
All purposes of joint use of personal data Same as the section above "3. Use of Personal Information"
Those responsible for the management of personal data Vector Informatik GmbH Ingersheimer Straße 24 70499 Stuttgart Germany
We endeavor to maintain personal information accurate and up to date to provide customers with better services.
We delete or destroy personal information as soon as the information is no longer needed.
We appropriately manage personal information such as by preventing leakage, loss or damage of personal information.
7．Disclosure of personal information, correction, suspension of use, complaints and other requests
If customers request us to disclose their personal information, we disclose the information to them without delay unless disclosure is likely to seriously impede the execution of the business or the case falls under any of the exceptions stipulated by laws and regulations.
For correction, suspension of use, complaints and other requests, please contact us using contact details below. After confirming the identities of customers who provided the personal information, we look into the facts and take action within an appropriate range.
8．1SSL Our website uses SSL to protect the personal information of customers. With the use of the browser compatible with security functions, personal information such as names, addresses or telephone numbers entered by customers is encrypted automatically to send or receive the information. Even if the data sent is intercepted by a third party, SSL helps prevent the data from being stolen or altered.
8．2Cookies Cookies are used partly on our website to make it more convenient to customers.
Inquiries on the procedure for the personal information of customers are handled by Marketing Communication Dept. of Vector Japan. Please call 03-4586-1806 and ask for the person in charge of personal information protection at Marketing Communication Dept.