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Vector Informatik GmbH

Visitor Address: Holderäckerstr. 36

70499 Stuttgart

Alemania

Teléfono: +49 711 80670-0

Fax: +49 711 80670-111

Correo electrónico:

Address for Deliveries:
Motorstr. 56
70499 Stuttgart
Germany

Vector Informatik GmbH

Borsteler Bogen 27

Hamburg

Alemania

Teléfono: +49 40 2020130-0

Fax: +49 40 2020130-20

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Vector Informatik GmbH

Frankfurter Str. 286

38122 Braunschweig

Alemania

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Fax: +49 531 12199 20

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Vector Consulting Services GmbH

Ingersheimer Str. 20

70499 Stuttgart

Alemania

Teléfono: +49 711 80670 1520

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Postal address:
Ingersheimer Str. 24

Vector Informatik GmbH

Philipp-Reis-Str. 1

76137 Karlsruhe

Alemania

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Vector Informatik GmbH

Otto-Hahn-Str. 20

85609 Aschheim

Alemania

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Vector Informatik GmbH

Franz-Mayer-Str. 8

93053 Regensburg

Alemania

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Fax: +49 941 20865 111

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Vector Informatik GmbH

Visitor Address: Holderäckerstr. 36

70499 Stuttgart

Alemania

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Fax: +49 711 80670 555

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Technical Sales Embedded Software and AUTOSAR

Visitor Address: Holderäckerstr. 36

70499 Stuttgart

Alemania

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Vector Informatik GmbH

Visitor Address: Holderäckerstr. 36

70499 Stuttgart

Alemania

Teléfono: +49 711 80670 200

Fax: +49 711 80670-111

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Business hours: Monday to Friday from 8:30 am to 5:00 pm (CET/CEST).

Online: https://portal.vector.com

Vector Informatik GmbH

Visitor Address: Holderäckerstr. 36

70499 Stuttgart

Alemania

Teléfono: +49 711 80670 5050

Fax: +49 711 80670-111

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Vector Informatik GmbH

Ingersheimer Str. 24

70499 Stuttgart

Alemania

Teléfono: +49 711 80670 5770

Fax: +49 711 80670 333

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Vector Informatik GmbH

Visitor Address: Holderäckerstr. 36

70499 Stuttgart

Alemania

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Fax: +49 711 80670-111

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Vector Informatik GmbH

Visitor Address: Holderäckerstr. 36

70499 Stuttgart

Alemania

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Fax: +49 711 80670-111

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Vector Informatik GmbH

Visitor Address: Holderäckerstr. 36

70499 Stuttgart

Alemania

Teléfono: +49 711 80670 4618

Fax: +49 711 80670 499

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Your contact:
Katja Hahmann
Manager Customer Projects for CANoe and automated Test Systems

Vector Informatik GmbH

Baierbrunner Str. 23

81379 Munich

Alemania

Teléfono: +49 89 74 7377-0

Fax: +49 89 74 7377-99

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Vector Austria GmbH

Millennium Tower, Etage 41
Handelskai 94-96

1200 Vienna

Austria

Teléfono: +43 1 90160 0

Fax: +43 1 90160 35

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Vector Austria GmbH

Millennium Tower, Etage 41
Handelskai 94-96

1200 Vienna

Austria

Teléfono: +43 1 90160 55

Fax: +43 1 90160 9955

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Vector Austria GmbH

Millennium Tower, Etage 41
Handelskai 94-96

1200 Vienna

Austria

Teléfono: +43 1 90160 40

Fax: +43 1 90160 9940

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Vector Austria GmbH

Millennium Tower, Etage 41
Handelskai 94-96

1200 Vienna

Austria

Teléfono: +43 1 90160 0

Fax: +43 1 90160 35

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Vector North America

39500 Orchard Hill Place
Suite 500

Novi, Michigan 48375

EE.UU.

Teléfono: +1 248 449-9290

Fax: +1 248 449-9704

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Operational sales automotive

Vector North America

39500 Orchard Hill Place
Suite 500

Novi, Michigan 48375

EE.UU.

Teléfono: +1 248-449-9290, Option 3

Fax: +1 248 449-9704

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Vector North America

39500 Orchard Hill Place
Suite 500

Novi, Michigan 48375

EE.UU.

Teléfono: +1 248 449 9290 Option 1

Fax: +1 248 449-9704

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Vector North America

39500 Orchard Hill Place
Suite 500

Novi, Michigan 48375

EE.UU.

Teléfono: +1 248 449 9290 Option 2

Fax: +1 248 449-9704

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Vector GB Ltd.

2480 Regents Court
The Crescent
Birmingham Business Park

West Midlands B37 7YE

Reino Unido

Teléfono: +44 121 788 7900

Correo electrónico:

VAT No.: GB 941 2528 36
Registered in England Number 06699692

Vector GB Ltd.

2480 Regents Court
The Crescent
Birmingham Business Park

West Midlands B37 7YE

Reino Unido

Teléfono: +44 121 788 7900

Correo electrónico:

Vector GB Ltd.

2480 Regents Court
The Crescent
Birmingham Business Park

West Midlands B37 7YE

Reino Unido

Teléfono: +44 121 788 7901

Fax: --

Correo electrónico:

Vector GB Ltd.

2480 Regents Court
The Crescent
Birmingham Business Park

West Midlands B37 7YE

Reino Unido

Teléfono: +44 121 788 7900

Fax: --

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Vector Japan Co. Ltd.

Seafort Square Center Bldg.
2-3-12 Higashi-shinagawa, Shinagawa-ku

Tokyo 140-0002

Japón

Teléfono: +81 3 4586 1800

Fax: +81 3 4586 1830

Correo electrónico:

Vector Japan Co. Ltd.

Global Gate,
4-60-12 Hiraike-cho, Nakamura-ku, Nagoya-shi

Aichi, 453-6110

Japón

Teléfono: +81 52 770 7170

Fax: +81 52 770 7190

Correo electrónico:

Vector Japan Co. Ltd.

Cent Urban Bldg. 4F
3-23-15 Nishinakajima, Yodogawa-ku, Osaka-shi

Osaka 532-0011

Japón

Teléfono: +81 6 6829 6446

Fax: --

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Vector Japan Co. Ltd.

東京都品川区東品川2-3-12 シーフォートスクエア センタービル

〒140-0002

Japón

Teléfono: +81 3 4586 1800

Fax: +81 3 4586 1830

Correo electrónico:

Vector Japan Co. Ltd.

愛知県名古屋市中村区平池町4-60-12 グローバルゲート

〒453-6110

Japón

Teléfono: +81 52 770 7170

Fax: +81 52 770 7190

Correo electrónico:

Vector Japan Co. Ltd.

Seafort Square Center Bldg.
2-3-12 Higashi-shinagawa, Shinagawa-ku

Tokyo 140-0002

Japón

Teléfono: +81 3 4586 1800

Fax: +81 3 4586 1830

Correo electrónico:

Vector Japan Co. Ltd.

Tokyo Seafort Square Center Building
2-3-12 Higashi-Shinagawa, Shinagawa-ku

Tokyo 140-0002

Japón

Teléfono: +81 3 4586 1810

Fax: +81 3 4586 1830

Correo electrónico:

Online: https://portal.vector.com

Please refer to the following for reception hours:
- Phone 10-12 / 13-17 (Mo-Fr, excl. holidays)
- E-mail, fax / 24 hours at any time

Vector Japan Co. Ltd.

Seafort Square Center Bldg.
2-3-12 Higashi-shinagawa, Shinagawa-ku

Tokyo 140-0002

Japón

Teléfono: +81 3 4586 1800

Fax: +81 3 4586 1830

Correo electrónico:

Vector Japan Co.Ltd...

Seafort Square Center Bldg.
2-3-12 Higashi-shinagawa, Shinagawa-ku

Tokyo 140-0002

Japón

Teléfono: +81 3 4586 1800

Fax: +81 3 4586 1830

Correo electrónico:

Vector Automotive Technology (Shanghai) Co., Ltd.

Sunyoung Center
Room 2701-2703, No.398 Jiang Su Road
Changning District

Shanghai 200050

China

Teléfono: +86 21 2283 4688

Correo electrónico:

Vector Automotive Technology (Shanghai) Co., Ltd.

801, 8th Floor, Indigo Plaza,
No.20 Jiuxianqiao Road,
Chaoyang District

Beijing 100016

China

Teléfono: +86 10 8432 8600

Correo electrónico:

Vector Automotive Technology (Shanghai) Co., Ltd.

Sunyoung Center
Room 2701-2703, No.398 Jiang Su Road
Changning District

Shanghai 200050

China

Teléfono: +86 21 2283 4688

Correo electrónico:

Vector Automotive Technology (Shanghai) Co., Ltd.

Sunyoung Center
Room 2701-2703, No.398 Jiang Su Road
Changning District

Shanghai 200050

China

Teléfono: +86 21 2283 4688

Correo electrónico:

Vector Automotive Technology (Shanghai) Co., Ltd.

Sunyoung Center
Room 2701-2703, No.398 Jiang Su Road
Changning District

Shanghai 200050

China

Teléfono: +86 21 2283 4688

Correo electrónico:

Vector Automotive Technology (Shanghai) Co., Ltd.

Sunyoung Center
Room 2701-2703, No.398 Jiang Su Road
Changning District

Shanghai 200050

China

Teléfono: +86 21 2283 4688

Correo electrónico:

Vector Automotive Technology (Shanghai) Co., Ltd.

Room 1008, Galaxy Development Building, No. 18, Zhongxin 5th Road
Futian District

Shenzhen 518048

China

Teléfono: +86 21 2283 4628

Correo electrónico:

Vector Korea IT Inc.

9F, Yongsan Prugio Summit Office-dong,
69, Hangang-daero, Yongsan-gu

Seoul 04378

Corea

Teléfono: +82 2 807 0600

Fax: +82 2 807 0601

Correo electrónico:

Vector Korea IT Inc.

9F, Yongsan Prugio Summit Office-dong,
69, Hangang-daero, Yongsan-gu

Seoul 04378

Corea

Teléfono: +82 2 807 0600 Ext.1

Fax: +82 2 807 0601

Correo electrónico:

Vector Korea IT Inc.

용산구 한강대로 69 용산 푸르지오 써밋 업무동 9층

서울 04378

Corea

Teléfono: +82 2 807 0600 Ext.4

Fax: +82 2 807 0601

Correo electrónico:

Vector Korea IT Inc.

9F, Yongsan Prugio Summit Office-dong,
69, Hangang-daero, Yongsan-gu

Seoul 04378

Corea

Teléfono: +82 2 807 0600 Ext.2

Fax: +82 2 807 0601

Correo electrónico:

Vector Korea IT Inc.

602, Yongsan Prugio Summit Office-dong

Seoul 04378

Corea

Teléfono: +82 2 807 0600 Ext.3

Fax: +82 2 807 0601

Correo electrónico:

Vector Italia s.r.l.

Corso Sempione 68

20154 Milano

Italia

Teléfono: +39 02678171 10

Fax: +39 02678171 35

Correo electrónico:

Vector Italia s.r.l.

Corso Sempione 68

20154 Milano

Italia

Teléfono: +39 02678171 70

Fax: +39 02678171 35

Correo electrónico:

Business hours: Monday to Friday from 9:00 am to 6:00 pm (CET/CEST).

Online: https://portal.vector.com

Vector Italia s.r.l.

Corso Sempione 68

20154 Milano

Italia

Teléfono: +39 02678171 10

Fax: +39 02678171 35

Correo electrónico:

Vector Italia s.r.l.

Corso Sempione 68

20154 Milano

Italia

Teléfono: +39 02678171 10

Correo electrónico:

Vector Informática Brasil Ltda.

Rua Verbo Divino 1488, 3º andar

4719-904 São Paulo - SP

Brasil

Teléfono: +55 11 5180 2350

Fax: +55 11 5181 7013

Correo electrónico:

Vector Informática Brasil Ltda.

Rua Verbo Divino 1488, 3º andar

4719-904 São Paulo - SP

Brasil

Teléfono: +55 11 5180 2350

Fax: +55 11 5181 7013

Correo electrónico:

Vector Informática Brasil Ltda.

Rua Verbo Divino 1488, 3º andar

4719-904 São Paulo - SP

Brasil

Teléfono: +55 11 5180 2351

Fax: +55 11 5181 7014

Correo electrónico:

Vector Informática Brasil Ltda.

Rua Verbo Divino 1488, 3º andar

4719-904 São Paulo - SP

Brasil

Teléfono: +55 11 5180 2350

Correo electrónico:

Vector North America

1351 South County Trail, Suite 310

East Greenwich, RI 02818

EE.UU.

Teléfono: +1 401 398 7185

Correo electrónico:

Development software testing
Operational sales non-automotive
 

Vector North America

1351 South County Trail, Suite 310

East Greenwich, RI 02818

EE.UU.

Teléfono: +1 401 398 7185

Correo electrónico:

Vector North America

1351 South County Trail, Suite 310

East Greenwich, RI 02818

EE.UU.

Teléfono: +1 401 398 7185

Correo electrónico:

Vector France S.A.S.

106 avenue Marx Dormoy

92120 Montrouge

Francia

Teléfono: +33 1 73 28 42 00

Correo electrónico:

Vector France S.A.S.

106 avenue Marx Dormoy

92120 Montrouge

Francia

Teléfono: +33 1 73 28 42 00

Correo electrónico:

Vector France S.A.S.

106 avenue Marx Dormoy

92120 Montrouge

Francia

Teléfono: +33 1 73 28 42 42

Correo electrónico:

Vector France S.A.S.

9 rue Matabiau

31000 Toulouse

Francia

Teléfono: +33 170 952 200

Correo electrónico:

Squoring Technologies SAS

9 Rue Matabiau

31000 Toulouse

Francia

Teléfono: +33 170 952 200

Correo electrónico:

Vector France S.A.S.

106 avenue Marx Dormoy

92120 Montrouge

Francia

Teléfono: +33 1 73 28 42 00

Correo electrónico:

Vector Informatik India Pvt. Ltd.

No 11-14, 5th & 6th floor, Tara Heights,
Old Mumbai Pune Road, Wakadewadi

Shivaji Nagar, Pune 411003

India

Teléfono: +91 20 6634 6600

Correo electrónico:

Vector Informatik India Pvt. Ltd.

No 11-14, 5th & 6th floor, Tara Heights,
Old Mumbai Pune Road, Wakadewadi

Shivaji Nagar, Pune 411003

India

Teléfono: +91 20 6634 6600

Correo electrónico:

Vector Informatik India Pvt. Ltd.

No 11-14, 5th & 6th floor, Tara Heights,
Old Mumbai Pune Road, Wakadewadi

Shivaji Nagar, Pune 411003

India

Teléfono: +91 20 6634 6634

Correo electrónico:

Vector Informatik India Pvt. Ltd. – Bengaluru office

Kalyani Solitaire 2nd & 3rd Floor
No.165/2, Krishna Raju Layout
Doraisanipalya, Off Bannerghatta Road

Bengaluru 560076

India

Teléfono: +91 80 6822 9600

Correo electrónico:

Vector Informatik India Pvt. Ltd.

No 11-14, 5th & 6th floor, Tara Heights,
Old Mumbai Pune Road, Wakadewadi

Shivaji Nagar, Pune 411003

India

Teléfono: +91 20 6634 6600

Correo electrónico:

VecScan AB

Theres Svenssons Gata 9

417 55 Gothenburg

Suecia

Teléfono: +46 31 764 76 00

Fax: +46 31 764 76 19

Correo electrónico:

VecScan AB

Theres Svenssons Gata 9

417 55 Gothenburg

Suecia

Teléfono: +46 31 764 76 00

Fax: +46 31 764 76 19

Correo electrónico:

VecScan AB

Theres Svenssons Gata 9

417 55 Gothenburg

Suecia

Teléfono: +46 31 764 76 00

Fax: +46 31 764 76 19

Correo electrónico:

VecScan AB

Theres Svenssons Gata 9

417 55 Gothenburg

Suecia

Teléfono: +46 31 764 76 00

Fax: +46 31 764 76 19

Correo electrónico:

VecScan AB

Teknikringen 9

SE-583 30 Linköping

Suecia

Teléfono: +46 (0)13–560 18 14

Fax: +46 31 764 76 19

Correo electrónico:

Vector North America

66 Bovet Road, Suite 300

San Mateo, CA 94402

EE.UU.

Correo electrónico:

Vector North America

66 Bovet Road, Suite 300

San Mateo, CA 94402

EE.UU.

Correo electrónico:

Vector North America

66 Bovet Road, Suite 300

San Mateo, CA 94402

EE.UU.

Correo electrónico:

Vector Informatik GmbH

Visitor Address: Holderäckerstr. 36

70499 Stuttgart

Alemania

Teléfono: +49 711 80670-0

Correo electrónico:

Address for Deliveries:
Motorstr. 56
70499 Stuttgart
Germany

Vector Informatik GmbH

Visitor Address: Holderäckerstr. 36

70499 Stuttgart

Alemania

Teléfono: +49 711 80670 200

Correo electrónico:

Business hours: Monday to Friday from 8:30 am to 5:00 pm (CET/CEST).

Online: https://portal.vector.com

Vector Informatik GmbH

Visitor Address: Holderäckerstr. 36

70499 Stuttgart

Alemania

Teléfono: +49 711 80670 500

Correo electrónico:

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Remote Diagnostics and Flashing –  Enormous Time Savings at Webasto

Case Study - Remote Diagnostics & Flashing

Remote Diagnostics and Flashing –  Enormous Time Savings at Webasto
Webasto Battery Systems | © Webasto SE

Enormous Time Savings at Webasto

With Vector's remote tool chain consisting of vFlash and Indigo, Webasto engineers now perform updates to customers' systems remotely with enormous time savings and decreasing costs.

The Customer

Webasto

The Webasto Group is a global innovative systems partner to the mobility industry and one of the 100 largest suppliers to the automotive sector worldwide. The company's offering includes in-house developed roof, heating and cooling systems for various types of vehicles, batteries and charging solutions for hybrid and electric vehicles, and additional services related to thermal management and electromobility. Among the customers of Webasto are manufacturers of passenger cars, commercial vehicles and boats, as well as dealers and end customers.

The Project

Challenge
Solution
Advantages

Increasing Efficiency at Support

The demand for Webasto battery systems is growing steadily. The Field Application Engineers (FAE) are faced with the challenge of meeting a support demand that is growing by 50-100% annually. This cannot be easily compensated for by expanding the FAE team in terms of personnel.
Nevertheless, Webasto's goal is to provide the best possible service to customers when resolving support cases.

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Vector Remote Tool Chain Consisting of vFlash and Indigo

Prior to the use of the Vector Remote tool chain, 90% of the support cases that took place worldwide required the on-site presence of Webasto FAEs.
With vFlash Remote, Webasto engineers now perform updates to customers' systems remotely. In addition, Indigo Remote provides the complete functionality of a diagnostic tester for troubleshooting, configuring the system or logging traces. This allows Webasto engineers to quickly get their own picture. They receive all the information they need to find solutions for the customer in a very short time. Just as if they were live on site.

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With remote tool chain:  Reducing costs per support request and increasing efficiency in processing customer issues
With remote tool chain: Reducing costs per support request and increasing efficiency in processing customer issues

With its FAEs, Webasto currently offers more than 100 external and many internal customers the opportunity to access all functions of the Vector Remote Toolchain without having to acquire software, and to do so almost simultaneously from anywhere in the world.

Unbeatable customer response time: In the past, from the time a problem was reported to its initial evaluation, several days could pass scheduling travel arrangements, flights, etc. Now, remotely, the problem can often be solved or well-founded solutions can be offered within an hour.
Enormous time savings: Without remote diagnostic tools, about 90% of the customer meetings took place on-site. Today the ratio is reversed, about 85% of the meetings take place remotely. As a result, instead of 1-2 customer issues per week, up to 10 customer issues are now processed per FAE.
Decreasing costs: The costs per assignment have dropped by 70% due to the elimination of travel time

Avoiding problems instead of fixing them: By increasing efficiency, Webasto is able to help customers not only with urgent problems, but also puts more focus on "guided development," i.e., prevent problems from occurring in the first place.

More predictable working: In the past, 'emergency' cases meant that business trips often had to be scheduled or extended with very little notice. Through having the ability to work remotely, last-minute travel is now almost completely avoided by the FAEs, and their work-life balance is greatly improved.

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Start a Conversation

Are you interested in remote diagnostic tools like Indigo and vFlash or would you like to try out Indigo? Then let’s talk!

Pascale Morizur
Helping to simplify vehicle diagnostic testing.

Related Products

Benefit from Further Vector Diagnostic Solutions

Indigo
Easy to use diagnostic tester that is largely self-configured
vFlash
Flashing of ECUs easily and quickly over CAN FD, FlexRay, LIN, Ethernet (DoIP)
Solutions for Remote Diagnostics & Flashing
Solutions for Remote Diagnostics & Flashing
Coordinated remote tools for various application areas.
Diagnostics | Case Study | MAN Truck & Bus
Maximum efficiency in the diagnostic testing process at MAN with Indigo